Help

FAQ


Where can I see my balance and due date online?

Login to myUMBC, select the Billing & Personal Finances Topic and select either Account Inquiry or Payments & Billing to view balance and due date information.


What’s the difference between Account Inquiry and E-Billing?

Account Inquiry is the most current info. It shows activity between e-bills. E-billing happens once a month and reflects activity as of a certain date.


Will I get a paper bill?

No. UMBC does not issue paper bills. Billing is electronic. You will receive an email to your UMBC email address when e-bills are available for viewing online.


Which credit cards are accepted for payment?

VISA, MasterCard, American Express and Discover are accepted. Credit cards are only accepted online (credit cards are not accepted at the Cashier’s Office) and a convenience fee of 2.75% is charged for credit card transactions.


Can I pay with a check online?

Yes. Electronic checks (ACH) are accepted online at no charge. Debits from Savings accounts are also accepted online at no charge. Routing numbers and account numbers are required to pay via ACH.


Will I be charged a late fee if I have pending financial aid?

If the pending financial aid is visible on myUMBC and reflected on your e-bill and it is enough to cover your bill, you will not be charged a late fee. If your pending aid is less than the total due, you must pay the difference by the due date of your e-bill to avoid late fees.


When will my pending financial aid post to my account?

Generally, pending financial aid begins to post to student accounts 10 days prior to the start of the term.


My parents pay my bill, can they view my e-bill?

You can authorize others to view your e-bills, moitior your pay plan and make online payments. To do so, login to myUMBC and from Payments & Billing select “Add New Parent Pin” to authorize others to view and pay your e-bill.


I have a hold on my account because it is past due. I just paid it off. When can I register?

You will be able to register the day after you pay your account off. If paying off an account in collections, you must provide proof of payment to SBS before you can be cleared for registration.


When will I receive my refund?

Once you see “E-Refund” posted to your student account, if you selected the OneAccount or your own bank account, you can expect a deposit within 5-7 business days.
If you selected a check, it will arrive in approximately 10-14 business days.
If you made no selection, a check will be mailed, 21 days after the E-Refund posts to your student account.


If I select a check, where will my refund be sent?

Your refund will be sent to the Mailing Address on myUMBC.


I’ve received a refund, but I still have an open balance on my account, why?

All charges may not have been posted to your student account at the time the refund was issued. Review you account inquiry. You may owe the refund back to UMBC.


I dropped a class(es) at the beginning of the semester, why do I still have charges on my account for it (them)?

If you drop a class after the start of the semester, you may still be responsible for those charges in part, or in full, depending on when you drop the course. Each semester a “Schedule of Refunds and Withdrawals” is available on our site which shows the percentage of charges you will be responsible for based on the date you drop your course(s).


I dropped off a private scholarship check to SBS, but I don’t see that payment showing on my account yet, why?

Private scholarship payments are processed by SBS, however, there are additional steps that are taken before the payments are actually posted to student accounts. Private scholarship checks will begin to post to student accounts 10 days prior to the start of each term.


I want to order a transcript, but there is a past due hold on my account. How do I get that hold removed?

The past due amount must be paid in full to remove the hold. Once the hold has been removed, your transcipt order will be processed by the Registrar.