As of 7/1/16 UMBC partners with Customers Bank to provide e-refunds to students. The bank account offered by Customer’s Bank is the BankMobile Vibe Account. Students with HigherOne accounts (previous provider of e-refunds) will transition smoothly and seamlessly to BankMobile Vibe Accounts. The process is very similar and the HigherOne customer service team remains in place to assist UMBC students. Students should continue to look for updates via their UMBC email. New students will receive a bright green envelope with a personal code and instructions on how to select their e-refund preference.
Refunds for parents (due to Parent Plus Loans) are processed through the State Comptroller’s Office, issued via paper check, payable to the parent that borrowed the loan and mailed to the address provided on the Parent Plus Loan application. Parents interested in direct deposit of their refunds should print, complete the form below and return it to the State Comptroller’s Office. Please note that the direct deposit process for parents is not managed by UMBC therefore, questions regarding the process must be directed to the contact information on the form.